Owner Experience Program

“The administrator manages your contract. The mechanic repairs your vehicle. Serv-Tech Warranties advocates for you.”

1. Claims Advocacy — We’re in Your Corner

If your claim is denied and you believe the decision is incorrect, you don’t have to handle the situation alone.

Our team can:

• Contact the warranty administrator directly on your behalf.
• Request clarification regarding why a claim was denied.
• Review the administrator’s explanation against the terms of your protection plan.
• Discuss potential coverage discrepancies or misunderstandings.
• Request that the administrator review or reconsider a decision when appropriate.
• Help you understand your options and next steps.

Our Goal: Make sure your claim receives a fair review based on the coverage you purchased and the terms of your contract.

2. Repair Facility Advocacy — Helping You Avoid Unnecessary Charges

We understand that vehicle repairs can be expensive and confusing, especially when you’re unfamiliar with the mechanical issues or repair costs.

If you believe a repair facility is charging you incorrectly, recommending unnecessary repairs, or billing you for parts or labor that should be covered, we’re here to help.

Our team can:

• Contact the repair facility to discuss your repair concerns.
• Request an explanation of the recommended repairs and associated charges.
• Review estimates for potential billing errors, duplicate charges, or questionable fees.
• Help clarify which repairs, parts, or labor may qualify for coverage under your contract.
• Communicate with the repair facility and warranty administrator to help resolve misunderstandings.
• Help you understand your financial responsibility before authorizing additional work.

Our Goal: Help you make informed repair decisions and reduce the risk of unnecessary or incorrect charges.

3. Communication Support — Helping Everyone Get on the Same Page

Sometimes a claim becomes complicated because the customer, repair facility, and warranty administrator aren’t communicating clearly.

Serv-Tech Warranties can help bridge that gap.

We’ll work to:

• Clarify the status of your claim.
• Help address missing information or documentation.
• Discuss questions about covered components and repair procedures.
• Follow up with the administrator or repair facility when additional clarification is needed.
• Keep you informed of important developments.

Our Goal: Make the process easier to understand and help prevent unnecessary confusion or delays.

4. Coverage Education — Know What You’re Protected Against

Understanding your protection plan is an important part of ownership.

Our team can help explain:

• Covered components and available benefits.
• Deductibles and applicable exclusions.
• Claims procedures and authorization requirements.
• Waiting periods, when applicable.
• Repair facility options.
• Additional benefits included in your contract.

Our Goal: Help you understand your coverage before you need to use it.

5. Ongoing Ownership Support — We’re Here Beyond the Sale

Our relationship with you doesn’t end after your protection plan is purchased.

Whether you have questions about your coverage, need help understanding a repair estimate, or want assistance communicating with an administrator, Serv-Tech Warranties remains a resource throughout your ownership experience.

We want every customer to know they have someone they can call when questions or concerns arise.

Important Program Information

The Serv-Tech Warranties Owner Experience Program is a customer assistance and advocacy service. Coverage decisions, claim approvals, repair authorizations, and payments are determined by the contract administrator in accordance with the terms and conditions of the vehicle service contract.

Serv-Tech Warranties cannot guarantee claim approval, reverse an administrator’s decision, or guarantee reductions in repair charges. Our role is to assist customers with communication, clarification, documentation, and requests for appropriate review.